1060 Keolu Drive, #B-7Kailua, HI 96734
(808)-262-2219
Monday - Saturday: 10am - 6pm
Sunday: 10am - 4:30pm
Shipping & Returns
Shipping Policy
At Enchanted Lake Pet Center, we want to make sure that your furry friends receive their new items as soon as possible. We ship to all locations within the United States and offer multiple shipping methods to fit your needs. Shipping costs are calculated at checkout based on your location and the weight of your purchase. We take great care in packaging your order to ensure that it arrives in perfect condition. If you have any questions about our shipping policy, please don't hesitate to contact us. Our knowledgeable staff is always happy to help.
Return & Exchange Policy
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your shipment to request a return or exchange. We will be happy to assist you and provide further instructions. Please note that all returns and exchanges must be in their original condition and packaging. Shipping costs are non-refundable, and customers are responsible for the cost of return shipping unless the item arrived damaged or defective. Thank you for choosing Enchanted Lake Pet Center for your pet supply needs. We appreciate your business and look forward to serving you again in the future.